Shipping Policy

DOMESTIC SHIPPING :
COMPLEMENTARY EXPRESS SHIPPING

SAM & QUALIS CUSTOMERS BENEFIT FROM FREE EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS. OUR PARCELS ARE SHIPPED VIA PREMIUM SHIPPING PARTNERS ONLY. WE AIM TO DISPATCH ALL ORDERS WITHIN 24 HOURS.

INTERNATIONAL SHIPPING : 

WE REGULARLY SHIP TO THE UK, USA, NEW ZEALAND, HONG KONG, SINGAPORE, FRANCE, SWITZERLAND, ITALY, SPAIN, CANADA, QATAR AND THE NETHERLANDS.

EXPRESS SHIPPING – ONLY AU$9.99 (WE BEAR REST OF THE SHIPPING COST FOR OUR CUSTOMERS)
TYPICALLY TAKES BETWEEN 5 - 14 BUSINESS DAYS

STANDARD SHIPPING – COMPLEMENTARY
TYPICALLY TAKES BETWEEN 8 - 25 BUSINESS DAYS

TAX AND IMPORT DUTY'S MAY BE LEVIED BY YOUR LOCAL CUSTOMS OFFICE OR POSTAL SERVICE. ANY ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE, IMPORT DUTIES OR LOCAL TAXES ARE TO BE BORNE BY THE CUSTOMER. WE DO NOT TAKE ANY RESPONSIBILITY FOR THESE CHARGES AND HAVE NO CONTROL OVER WHAT THEY MAY BE.

IF YOU HAVE AN URGENT REQUIREMENT, PLEASE EMAIL OR PHONE US AND REQUEST PRIORITY PROCESSING.